Frequently asked questions

How do I enrol in a course?

Simply enquire on our website by completing an enquiry form, call us on 1300 002 090 or get in touch with us via our social media channels.

Once you have enrolled, you will receive a welcome email from your Student Support Advisor and your student login details within one business day.

Can I study more than one course?

Yes, you do have the ability to study multiple courses. However, if you are new to online learning, we would recommend that you start with one course initially, until you feel confident with the workload and have a better understanding of what is required of you.

How does online learning work?

Online learning simply means, flexible learning. It means you can study at your own pace, from anywhere, anytime. It also means you can study in a way that supports your learning style, ensuring you ultimately will achieve a more successful outcome. Our Student Support Advisor can help you identify what approach to study will work best for you – it doesn’t always mean the library and it may not be 3-hour blocks of study at a time. What works for someone else, may not work for you, and your Student Support Advisor can help you navigate this to ensure you set yourself up for success.

Are courses accredited and is Careerhouse a Registered Training Organisation (RTO)?

Careerhouse is a private institution. We also partner with a range of education providers across Australia which are also private institutions, so that we can provide students with access to, what we believe are quality courses that are up to date with industry

The courses offered by and through Careerhouse have been developed with strong-industry input and are industry focused. However, we are not a Registered Training Organisation meaning that the courses offered by or through Careerhouse are not accredited

What qualification will I get?

If you are completing a short course offered by Careerhouse, you will receive a Certificate of Completion, officially recognising your completion of the course and a Statement of Attainment for each module completed.

Our short courses are pathway courses that focus on industry and are not accredited under the Australian Qualifications Framework.

How long does it take to complete a course?

Majority of our courses will take approximately 200 hours to complete. However, each course is unique and may take longer. We encourage you to request a course brochure for more information on the specific course you are interested in.

All courses are designed to be completed in your own time, from anywhere. Flexible learning is about studying at your own pace, at a time and location that best suits you and supports your learning.

Are the courses difficult? Do I need prior learning in the course area?

Most of our courses are positioned at a beginner level, so there are no pre-requisite courses or prior experience required to start.

However, please check the course brochure for more information on the specific course you are interested in.

What are the entry requirements? What will I need to complete the course?

Each individual course guideline will outline any specific requirements needed to complete the course. For the majority of our courses, there are no entry requirements.

However, at a preliminary level, you will need to understand English, be able to read and write, have access to a computer with reliable internet and a printer, and pens and paper.

What if I want to cancel my course?

You will be deemed to be enrolled in a course when you have completed and signed the student declaration and we have sent you your welcome email.

You have 5 days after your welcome email has been sent, to cancel your course and request a refund of the fees paid. You will be entitled to a full refund (less an administrative fee of $200) if you cancel during this time. If you cancel after this time, you will be liable to pay the full amount outstanding.

Requests for course cancellation must be made by emailing hello@careerhouse.com.au with your full name, email, phone number, course enrolled and reason for request of refund.

Please note, any refunds will be processed on the 15th of each month.

Are there any additional costs involved other than those set out at the time of enrolment?

Unless you request additional products or services, there are no additional costs associated with your course. The fee you pay is all-inclusive.

Do I get any support?

Yes, once you are enrolled, you will be assigned a tutor and student support advisor. Our tutors are experienced and qualified, and are there to assist you with your learning. Tutors are responsible for helping you navigate the different subjects and understand the key concepts of your course. They assess, assist and encourage you throughout your learning process. As industry professionals, the tutors also review materials used in modules, can explain further detail regarding various topics, and answer any questions you may have.

We also assign you a student support advisor who can help you navigate the learning management system and answer any queries you may have about your course. The Student Support Advisors are also available 6 days a week via phone or email.

A learning management system is a software that has been designed specifically to deliver your course to you, online – it’s where you access your course, complete tasks, and upload your assessments.

Are there any assessments for my course?

Yes, each course will have assessments. Assessments are a critical step in the learning process. They help ensure you stay on track and meet the learning objectives of each unit before moving on to the next. They also help inform your tutors of where any further assistance may be required, so that you get the most out of your chosen course.

Can you print the course notes out for me or is the course only via correspondence?

You can either print the course notes out yourself, or if you don’t have access to a printer, you can ask us to print them for you and we can send them out to you for a small fee. Please get in touch with us to find out more.

Are your courses funded by the government?

No, they are not funded by the government. However, we offer a range of payment options to help you pay for your course.

Payments can be made via credit card or direct transfer. We also offer interest-free payment plans (through Payright, MoneyMe and Study Pay), with re-payments starting from as little as ~$25 per week.

We also have our Learn for Life Scholarship program, which provides 100 Education Scholarship Places in 2021. Please get in touch with us to find out more.

Is any work practical in the courses?

Absolutely. Our courses are designed to be practical and hands-on, enabling you to develop knowledge and build the capacity to continue learning after the course is completed.

Our courses are also experiential, which means a range of scenario-based activities are used throughout the courses to ensure you can learn and incorporate real-life experiences into your studies.

Do you arrange work experience?

At this stage we don’t. However, we have well-established relationships with a number of businesses in various industries, who often approach us looking for post-graduate students. Be sure to get in touch with us if this is of interest to you.